Terms & Conditions

1) Carp Social (“CS”) acts solely as a travel agent on behalf of the venue providers (“Providers”) and is not a party to the booking contract between the Provider and the customer. The Provider is the principal in the contract with the customer, and is solely responsible for providing the services booked.

2) On receipt by us of your deposit we will reserve your holiday with your chosen venue. The deposit is accepted as part payment towards the total cost of the holiday. Deposits are strictly non-refundable due to the administrative and financial costs incurred by CS and the Provider upon booking.

3) Your booking is taken to be confirmed and accepted, in respect of all persons travelling, when the invoice is dispatched to the person who has organised the booking (the “lead booker”) confirming the booking. The lead booker accepts these terms & conditions on behalf of his or her party.

4) The lead booker undertakes to supply us with full details (name, address, contact numbers & age if below 16) of everyone in their party and the lead booker must be at least 18 years old.

(a) Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old.

(b) Where any customers on a booking are under 18 years old and are not related to any customers on the booking who are 18 or over, each must produce a signed letter of parental consent at departure.

5) The lead booker confirms that he or she has the authority of all other persons included in the holiday to make the booking on their behalf.

(a) The lead booker confirms that he or she has read and accepted these booking terms and conditions for themselves and their party and has provided a copy of these terms to all members of the party.

(b) CS will only deal with the lead booker. All bookings and departure dates are confirmed to (and all correspondence will be with) the lead booker.

6)
(a) The balance of the cost of the holiday less any deposit paid must be paid no later than 10 weeks before departure (the “balance due date”). If you book within 10 weeks of departure you must pay the total cost of your holiday at the time of booking.

(b) If payment of the balance in cleared funds is not received by us by the balance due date, we reserve the right to cancel your booking, forfeit any deposit made and levy a cancellation charge as though there had been a cancellation in accordance with paragraph 7.

7) In the event you cancel your confirmed booking, it can only be accepted if it is in writing from the lead booker. Since we incur costs from the date your booking is confirmed, you will be required to pay cancellation charges. The cancellation charges shown below apply from the date we receive the written notice via email to booking@carpsocial.com or by text message to +44 07532189385 and providing the booking reference and security details. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by the lead booker if you or anyone travelling with you cancels.

The following cancellation charges will apply unless the relevant provider’s terms state otherwise:

Period Before Departure | Cancellation Charge
More than 70 days | 50% of total cost of booking
Less than 70 days | 100% of total cost of booking

In the event of any difference from the providers cancellation terms we will impose their cancellation charges plus an administration fee of £100.

8) Fluctuations in the currency exchange rate; some of our venues set their prices in euros. The prices we quote are in £’s and are set on January 1st each year using the £ sterling to euro conversion rate at the time. If the exchange rate falls by more than 2.5% between the date you booked your holiday and 2 weeks before your departure date you will be required to pay the difference.

(a) Prices may be increased or decreased to reflect changes in taxes, including a change to VAT. If in the future, the government or other regulatory body, introduces a charge or levy for the holidays we sell, CS reserve the right to pass on that charge to you.

(b) Prices are inclusive of a processing fee. The processing fee is 2.5% + 0.20 of the total cost of the holiday and applies to all forms of payment. This fee is charged and retained by the third-party payment processor (e.g., Stripe, PayPal, WorldPay) and is typically non-refundable, even in the event of cancellation, refund, or failed transactions. CS does not retain or profit from this fee. For example: If the total holiday cost is £1,000 then the processing fee is £25.20.

(c) Promotions: Prices shown on our website and in our advertising are subject to change without prior notice and are only guaranteed when your booking is confirmed. CS reserves the right to amend or remove promotions at any time prior to the customer booking. All other terms and conditions as per the CS website apply.

(d) Promotions: There is no other monetary value or discount available as a replacement or alternative to the promotions and promotions can not be combined.

(e) Promotions: The promotion applies exclusively to the booking services provided and does not extend to additional services such as flights, ferry crossings, train crossings, airport transfers, food, tackle hire, or accommodation.

10) Whenever possible, any changes to the booking requested after the written confirmation of booking is sent out to you will be accommodated. Dependent upon the nature of the changes, additional costs could be incurred which will be passed onto the lead booker. Please note that requests to transfer a booking to another person are subject to the conditions set out in Clause 10 (a).

(a) Transfer of Bookings – CS endeavours to adopt a flexible approach regarding the transfer or resale of bookings and, in most cases, will consider such requests favourably. However, certain venues require a demonstrable level of angling experience and technical skill due to the nature of the waters and species involved. As such, all transfer requests are subject to prior written approval by CS, which will be assessed on a case-by-case basis. CS reserves the right, in its sole discretion, to decline any transfer where it determines that the proposed transferee does not meet the relevant experience criteria. In exercising this discretion, CS will act reasonably and with reference to the safety, suitability, and integrity of the venue. CS’s decision in such matters shall be final. Details of venues with specific requirements and guidance on acceptable experience levels are available upon request or on our website.

11) Occasionally, CS may be required to relay changes made by the Provider. We reserve the right to communicate such changes to you. Most changes are minor (e.g., a change to a ferry time), and we will notify you at the earliest opportunity. We do not pay compensation for changes.

If a Provider makes a major change to your booking (e.g., a change to an alternative lake), you will be given the following options:

– Accept the revised arrangements, or
– Cancel the booking and receive a refund for any payments still held by CS, with a view to assist you in seeking a refund for funds already paid to the Provider, subject to the Provider’s terms.

Please note: Deposits are strictly non-refundable, including in the event of changes or cancellations.

The timing of any refund or release of pre-authorisation will vary depending on the original method of payment and the applicable rules of the payment system (e.g., Visa, MasterCard, etc.).

CS acts solely as a travel agent on behalf of the venue Providers and does not accept liability for changes made by Providers.

12) All passport, visa and health certificate requirements are your responsibility and we accept no responsibility for any delay or expense incurred through any irregularity in your documents. All British holidaymakers should ensure that they hold a full ten year British passport with a validity of at least 3 months beyond the travel date. Non British subjects should consult their Embassy for information on possible visa requirements.

13) Travel: If CS books your travel arrangements; travel is subject to the conditions and regulations of the carrier published in the timetable, books or other notices of the persons, companies or authorities undertaking such transport. There is no guarantee that you will depart at the times specified, and we do not have any liability to you for any delay that may arise.

14) Force Majeure: We will not be liable for loss or delay occasioned by any of the following: strikes, riots, pandemics, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical/weather problems to transport, closure of ports, weather conditions or any other event(s) beyond our control.

15) CS strongly recommends that you purchase personal travel and vehicle breakdown insurance and does not accept liability for any financial loss incurred as a result of you not so doing.

16) Jurisdiction: Acceptance of these terms & conditions constitutes acceptance of a contract on these terms subject to English Law and the exclusive jurisdiction of the English Courts.

17) Complaints Procedure: In the unlikely event that you or a member of your party has a complaint about your holiday;

(a) All complaints should be reported directly to the provider while at the venue so they have an opportunity to resolve the issue. CS acts only as a travel agent on behalf of the Providers and is not responsible for the services delivered by providers. If a resolution is not achieved at the venue, CS welcomes post-trip feedback. While we cannot intervene in disputes, we will log your complaint and, where appropriate, forward it to the provider. Ongoing complaints should be sent in writing within 7 days of your return to: 3A Falcon Fields, Fambridge Road, Malcon, Essex CM96YP

18) Liability: CS’s liability is strictly limited to the booking commission or fee retained by CS as part of the transaction. CS is only providing a booking service and is not responsible for the provision or quality of accommodation, fishing, food packages, bait, or tackle hire services, except in cases of CS’s proven negligence or contractual breach. CS is only providing a booking service. We are not providing accommodation, fishing, tackle hire or food packages and we are not liable for the failure of any of those things unless caused by our negligence or breach of contract. Where applicable our liability is limited by relevant international conventions and treaties covering the provision of travel and accommodation services.

(a) The lead booker is responsible for ensuring you and your party understand the legalities for what you can and cannot take into your chose venue country. Strictly do not take any illegal substances, or any other contraband, (goods that are illegal to import or export). CS will not be held responsible for any customs or border control intervention if stopped for any customer.

(b) Taking your own bait to Europe: As a company we have to uphold and abide by the law. Since leaving the EU you can NOT bring any meat or dairy products into France or other EU countries, from outside the EU. This includes boilies as these contain meat products ie eggs, fishmeal, blood or milk derived ingredients. CS accept no responsibility for the transportation of bait. Should a vehicle be stopped, searched and bait be found and confiscated this is entirely at the customer’s own risk. Customers will be fully responsible for any fines incurred and any costs to CS.

(c) CS is only providing a booking service. We do not validate whatsoever any information advertised by providers on the website www.carpsocial.com (the “website”) and we make no representation and warranties regarding any of the providers. Whist providers are required to give accurate and truthful information, if we receive a complaint from a booking party we will take reasonable action which may result in removing the provider from the website, it is not within our control to validate the accuracy of information advertised by providers on the website.

As a result, we refuse all liability and responsibility of any damages (including personal injury) or loss to you or any other party due to:

Any user of the website placing reliance on the content within any advertisement or other materials posted on the website
Loss or damage to personal possession at the venue or
Any incident that takes place at the venue

We shall not be liable for any direct or indirect damages or losses suffered by you.

If you identify any material on the website which you deem to be, offensive, libellous, defamatory or otherwise inappropriate, please notify us using the contact details found on the site. We will review the material and decide if it is required to be removed from the site.

(d) Any contract relating to the hire of a fishery listed on the website is between you and the provider. CS are not party to the contract. By agreeing to these terms and conditions you agree that any claim you may have that is related to a dispute with a provider on the website, must be taken up directly with the provider and not CS. You agree to indemnify CS from any and all legal disputes, claims, actions, expenses, liabilities or losses should they arise.

(e) Bait, accommodation, food, tackle hire, airport transfers, and other additional services are not included in the booking facilitated by CS. Payments for these services are made directly to the respective providers. CS solely facilitates the introduction to these providers and does not combine or curate these services.

(f) No Package Holiday – CS acts solely as an travel agent on behalf of the Providers. We do not sell or offer package holidays as defined under the Package Travel and Linked Travel Arrangements Regulations 2018 or any other applicable legislation. Each element of your trip (including fishing bookings, accommodation, food, tackle hire, bait, flights, transfers, and other extras) is arranged separately and paid for directly with the relevant providers. CS is not responsible for the performance of any individual service and accepts no liability as a principal or organiser of combined travel arrangements.

(g) Affiliate Links – CS may provide access to publicly available affiliate links for third-party services such as transport providers, travel insurance, travel money, or other travel-related offerings. These links are presented for general informational purposes only and are available to all users before, during, or after any booking made with CS. These services are not targeted. These services are not combined, curated, or sold together with any CS bookings in a manner intended to create or imply a package holiday or a linked travel arrangement as defined under the Package Travel and Linked Travel Arrangements Regulations. Users remain solely responsible for selecting and engaging with these third-party services. CS does not act as the organiser or retailer of any package or combination of services, and accepts no liability for the performance, delivery, quality, or suitability of any third-party service accessed via affiliate links. Any transaction made via these links is between the user and the third-party provider and is governed by that provider’s terms and conditions. CS is not a party to such contracts and cannot be held responsible for any loss, delay, cancellation, or other issues arising from their use.

19) Disabled Travelers: We strive to provide a high level of service to all our customers. However, we are not a specialist operator in holidays for disabled persons, and many of the fishing venues we offer may not be fully equipped or suitable for all disabilities. If you or any member of your party has a disability or specific accessibility requirements, please inform us at the time of booking so that we can advise and assist you in finding the most suitable options. While we will make reasonable efforts to accommodate your needs, we cannot guarantee the suitability of facilities provided by third-party venues and cannot be held responsible for difficulties arising from their limitations.

20) Every venue has fishery rules – these must not be broken. If you do break rules the provider may terminate your holiday without compensation. It is the responsibility of the lead booker to make everyone in their party aware of the fishery rules before fishing. It is the responsibility of the lead booker to check before departing of any rule changes at the fishery and to make any members of their party aware of these changes.

(a) Excessive consumption of alcohol or taking of illegal substances will not be tolerated or accepted at any venue. You may be asked to leave if you are found to have consumed excessive amounts of alcohol or have taken illegal substances. If you or your party are asked to leave the venue no refund will be given by CS.

(b) CS & the providers reserve the right to immediately terminate the services they are contractually obliged to provide to you if they, their employees or agents, or any other appropriate person in authority in any place or on any vehicle or craft, judge your behavior to be likely to cause discomfort or harm to other clients or any other person or property. If because of such behavior you are prevented by our carrier from travelling, our contractual obligations under these conditions will terminate immediately. In either case any appropriate cancellation fee will apply and we will not be liable to you for any refund or compensation for any costs or damage which you may incur.

21) A refundable security deposit may be requested by the Provider upon arrival. This deposit is held against damage or excessive cleaning and will be returned subject to a satisfactory inspection. The Provider is responsible for determining whether any deductions apply, and any disputes should be addressed directly to them.

22) Boats may be available at the venue. The use of boats is entirely at your own risk. Boat hire or loan is not included in any of our booking services. If you wish to use a boat, its loan or hire would be a separate contract between you and the person hiring or loaning the boat. Everyone using a boat MUST use a life jacket and ensure adequate safety precautions are taken at all times. CS do not supply life jackets.

23) All venues are primarily fishing venues; they are not necessarily suitable for children. Persons taking children are reminded that they do so entirely at their own risk. Adults are responsible for the safety and behavior of their children. Extra care should always be taken near water.

24) The information you provide, in accordance with The Data Protection Act 1998 and The General Data Protection Regulation (GDPR) 2016, will be held on CS’s computers (and in other ways) for use by us for the purposes of providing a quotation, delivering a contractual service. This includes passing information about you and the travelling party to our suppliers and may include things such as dietary requirements and you or your travelling party’s physical health.

25) Images & Consent – By accepting these terms, the lead booker and all party members over 18 years old provide explicit consent for CS to collect, store, and use all photographs, videos, and other media depicting members of the party during the holiday organised by CS. This consent includes media captured directly by CS as well as media captured by third parties, such as venue owners, staff, or other guests. The consent granted includes a worldwide, royalty-free licence for CS to reproduce, publish, and use such media for purposes including, but not limited to, catch reports, publication, marketing, and competition results on CS’s website, social media channels, printed materials, and with selected third parties. The lead booker confirms that they have informed all party members of this consent requirement. Consent may be withdrawn at any time by providing written notice to CS; however, withdrawal will not affect any use of media made prior to receipt of such notice. For further details on how your data is used, please refer to our Privacy Policy.

26) Indemnity: The lead booker agrees that he or she is responsible for the behavior of all members of his or her party and agrees to reimburse CS all their costs and losses suffered by CS in connection with a claim by a Provider, a member of the party or any third party and arising from any act or omission of a member of the party.

27) Changes to Terms – CS reserve the right to update or amend these terms and conditions at any time. Any changes will be posted on our website and will apply to future bookings. Where changes affect users with existing bookings or ongoing services, reasonable notice will be provided. Continued use of our services after such updates constitutes acceptance of the new terms.